Shipping policy
SHIPPING POLICY
Last updated: August 2026
At Lorenzo Fashion, we currently offer shipping to customers in the United Kingdom.
SHIPPING DESTINATION
United Kingdom
Orders are shipped internationally from China through our fulfilment and supplier network.
PROCESSING TIME
Orders generally require approximately 3–5 business days to be processed and prepared for shipment.
Please note that processing time is separate from the delivery time.
DELIVERY TIME
Estimated delivery time is approximately 8–14 business days after the order has been processed and shipped.
Therefore, the total estimated time from placing an order to delivery may be approximately 11–19 business days.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs procedures, carrier delays, weather conditions, peak shopping periods or circumstances outside our reasonable control.
SHIPPING COST
Standard shipping to the United Kingdom is currently FREE.
We reserve the right to introduce shipping charges or change our shipping options in the future. Any applicable shipping costs will be clearly displayed at checkout before payment is completed.
ORDER TRACKING
Where tracking information is available, it will be provided to the customer once the order has been dispatched.
Tracking information may take some time to become active after the parcel has been shipped.
CUSTOMS, VAT AND IMPORT CHARGES
As our products are shipped internationally from China, certain orders may be subject to applicable taxes, VAT, customs duties or other import requirements depending on the destination and value of the shipment.
Where applicable, taxes and charges will be handled in accordance with the relevant laws and regulations.
Customers may be responsible for any charges that are legally payable by the recipient where these are not collected at checkout.
Lorenzo Fashion cannot guarantee that customs or other authorities will not apply additional charges to a particular shipment.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
We cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.
FAILED OR DELAYED DELIVERY
If a delivery is delayed, please contact us at:
We will make reasonable efforts to assist with tracking the shipment and resolving delivery issues.
Please note that delivery times are estimates and that some delays may occur outside our control.
LOST OR DAMAGED PARCELS
If your parcel appears to be lost or arrives damaged, please contact us as soon as possible at:
Please include your order number and, where applicable, photographs of any visible damage.
We will work with the relevant shipping provider or fulfilment partner to investigate the issue.
CONTACT
If you have any questions regarding our Shipping Policy, please contact:
Email: llemssmotivss@gmail.com
Lorenzo Fashion
Spain