Privacy Policy

Last updated: 31 August 2026

Lorenzo Fashion operates this store and website, including its data, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Lorenzo Fashion uses Shopify technology to provide the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

• Contact details, including your name, address, billing address, shipping address, telephone number and email address.

• Financial information, including credit card and debit card numbers, payment card information, financial account details, transaction details, payment method, payment confirmation and other information relating to payments.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the items you browse, add to your cart, save to your wishlist or purchase, as well as items you return, exchange or cancel and your previous transactions.

• Communications with us, including information you provide when communicating with us, such as when submitting a customer service enquiry or complaint.

• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

• Usage information, including information about your interactions with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal information in any other way.

• Automatically through the Services, including information collected from your device when you use our products or services or visit our websites, including through cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technology or when they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews and providing you with a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.

• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending commercial, advertising and promotional communications by email, text message or post, and showing you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased, added to your cart or other activities carried out through the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action against suspected fraudulent, illegal, dangerous or malicious activity, protect public safety and maintain the security of our services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other account information with anyone.

• Communicating with you. We use your personal information to provide customer support, respond to your enquiries, provide our services effectively and maintain our business relationship with you.

• Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or governmental authorities, as well as to investigate or participate in civil discovery, actual or potential litigation or other contentious legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, service providers and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management and shipping services.

• With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for personalised advertising and marketing purposes based on your online activity across different merchants and websites. You can exercise your rights to opt out of such uses here: https://lorenzothefashion.com/pages/data-sharing-opt-out

• When you instruct us, request it or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through social media widgets or login integrations.

• With our affiliates or, generally, within our corporate group.

• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

To provide and improve the Services, information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and the Shopify platform itself.

To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests you may make to exercise your rights regarding the use of your information for these purposes.

For more information about how Shopify uses your personal information and the rights you may have, please see Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may be able to exercise certain rights regarding your information here: https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties.

If you access links leading to websites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of the information they contain.

Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or third parties.

The inclusion of such links does not, by itself, constitute an endorsement of the content of those platforms or their owners or operators, unless expressly stated on the relevant Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children as defined under applicable law in your jurisdiction.

If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security”. In addition, information you send to us may not be secure while being transmitted.

We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time for which we retain your personal information depends on various factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request where permitted by applicable law.

• Right of access. You may have the right to request access to the personal information we hold about you.

• Right to deletion. You may have the right to request that we delete the personal information we hold about you.

• Right to correction. You may have the right to request that we correct inaccurate personal information.

• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

• Right to object to the sale or sharing of data for personalised advertising. Depending on where you live, you may have the right to object to the “sale” or “sharing” of your personal information, or to object to the processing of such information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your rights to opt out of such uses here: https://lorenzothefashion.com/pages/data-sharing-opt-out

Please note that if you visit our website with the Global Privacy Control preference signal enabled, depending on your location, we will automatically treat that visit as an opt-out request for the device and browser you are using. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit: https://globalprivacycontrol.org/

With the exception of the Global Privacy Control signal, we do not recognise other “Do Not Track” (DNT) signals that may be sent by your browser or device.

• Communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If You Live in the United Kingdom or European Economic Area (EEA)

If you live in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:

• Right to object to and restrict processing. You may have the right to request that we stop or limit the processing of your personal information for certain purposes.

• Right to withdraw consent. Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing carried out based on your consent before it was withdrawn.

You may exercise any of these rights through the relevant sections of the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, where permitted or required by applicable law.

In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by an authorised representative, we may require evidence that you have authorised them to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request within a reasonable period, as required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the details provided below or to lodge a complaint with your local data protection authority.

For the EEA, you can find a list of data protection authorities here: https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

Please be aware that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the EEA or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent agreement issued by the competent UK authority, where applicable, unless the transfer is made to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the updated version of this Privacy Policy on this website, update the “Last updated” date and notify you of any changes as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us using the details below.

You can call us at [telephone number], email us at llemssmotivss@gmail.com, or contact us at:

Carrer de Santa Clara, 25300 Tàrrega, Lleida, Spain

For the purposes of applicable data protection legislation, we are the data controller responsible for your personal information.